MTN Nigeria Recruitment in March 2024 & How to Apply

Job Title: Engineer, Application Support

Location: Nigeria

Job Description

• Ensure business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Must ensure customer experience of the services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition

• Normal MTNN working conditions

Requirements, Experience & Training

• 3 – 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization
• Experience in Unix System Administration and scripting
• Experience in Digital Service platforms and Application Programming Interface(API)
• 3 years experience in Application Support.

Minimum qualification

• B.Sc, B.Eng, HND or MTech.

Application Closing Date
23rd March, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager, Customer Experience Design & Implementation

Location: Nigeria

Job Description  

• Provide project management technical input, to foster collaboration and accountability in the drive to deliver a distinct customer experience that promotes, enhances and sustains long term positive customer patronage and advocacy
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Support the identification and resolution of customer issues; achieving milestones; committing and managing appropriate resources; maintaining forward momentum and achieving desired outcomes
• Liaise with Senior Management in MTNN  to ensure effective integration and cross-functional collaboration across all functions responsible for driving the Customer Experience agenda
• Manage overall development and implementation of Customer experience strategy and Review international customer service trends to provide intelligence
• Developing approaches to enhance products, services and overall customer experience Development of frameworks and key metrics for defining and analyzing customer relationship and experience with a view of attaining a Net Promoter Score (NPS) of 10
• Develop required project management documentation and reporting for EXCOM on progress of Must Win Battle implementation Monitor and track completion rates of the Customer Experience Must-win-Battles and enabling activities
• Provide input to the design of relevant initiatives and facilitate development of accountability action plans, establishing the approaches and implementation of research to understand customer loyalty and return on investment (ROI)

Job Condition

• Normal MTNN working conditions
• Extended work hours, may be required

Experience & Training
Experience:

• 6 – 13 years’ work experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in  supervising/managing others
• Experience working in a medium to large organization
• Extensive Project management experience with experience in delivering technology-related solutions
• Customer service orientation
• Experience in Mining Enterprise Data Warehouse management

Training:

• Network functionality/ Integration
• Product development

Minimum qualification

• BSc, BA or HND

Application Closing Date
23rd March 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Manager External Relations (Public Relations)

Loaction: Nigeria

Job Description

• To develop and maintain third party advocacy relationships for MTNN.
• Implementation of media relations’ strategy.
• Develop and maintain corporate events/protocol strategy
• Developing and deploying content & strategies that shape perception of MTN in line with business objectives;
• Developing issues management strategies and ensuring that the MTN perspective gains acceptance in the media/public spaces;
• Drive strategy that would ensure MTN has influence and commands respect in the traditional media and among personalities and institutions useful to MTN;
• Developing viable platforms to harness advocates and promote the MTN point of view;
• Identify & exploit initiatives, causes, situations, facts that elicit empathy and understanding of the MTN point of view;
• Build goodwill for MTN through leveraging strategic sponsorships and other PR deployments;
• Organize high quality events at maximum value extraction which perpetuate a positive perception of MTN.

Job Condition
Additional Details:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• B.Sc. in public relations or in a related discipline.
• Membership of professional PR association is necessary

Experience:

• 6-13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in media management in a world-class organization / multinational
• Experience in managing corporate events as well as corporate sponsorship strategy
• Experience in developing and executing external communication strategies, stakeholder engagement & information channel manageme

Minimum Qualification

• BA, BEd, BSc or HND

Application Closing Date
16th March, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Please apply online and attach your CV
• Please note that you must attach your CV for the application to be complete.

Job Title: Senior Manager, Program Support

Location: Lagos

Job Description

• Responsible for the implementation of a process blueprint for NID by developing, implementing and embedding process architecture and systems that drive and support the achievement of business strategy and objectives.
• Responsible for process definition, evaluation and enhancement within CPG operations as well as collaborating with other departments where departmental process interactions occur.
• Support the Shareholders return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the financial component of the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Review capital programs and evaluate projects ensuring alignment with corporate direction and objectives
• Create/Utilize NID operations /program tracking system and ensure the processes for running NID operations and programs are provided efficiently, economically and are effective in accordance with defined key performance targets.
• Report on various aspects of project progress as required by NWG Management, EXCOM and the Board.
• Review formal internal audit reports and review project process compliance
• Coach and train the departmental team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs

Experience & Training
Education:

• First degree in any related discipline
• MBA will be an added an advantage.

Experience:

• 10  years applicable business experience of which
• Manager track record of 3 years or more in relevant sector/ industry
• 5 years in programme management, preferably in the telecoms environment
• At least  2 years business analysis and process definition
• Data extraction experience
• Experience in project finance

Training:

• Training in program/project management tools and techniques
• Training in process architectural models, analysis tools and techniq

Minimum qualification:

• BA, BEd, BSc, BEng, BTech or HND

Job Condition
Additional Details:

• Normal MTNN working conditions
• May be required to work extended hours

Application Closing Date
16th March 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Please apply online and attach your CV. Please note that you must attach your CV for the application to be complete.

Job Title: Advisor, Capability Development (Supervisory)

Location: Lagos
Employment Status: Permanent
Department: Organisation & Talent Development

Job Description

• Manage the end-to-end integration and delivery of talent management solutions in line with Group guidelines and local in-country requirements to ensure effective management of talent within the Opco.
• Create a future ready leadership and succession plan for the organization
• Implement and manage the end-to-end organization capability, skills development and learning, ensuring the organization architecture, skills requirements (future and current) learning interventions are future looking and linked to the organization and business strategy
• Responsible for the ITF process with end-to-end oversight for compliance and reimbursement
• Manage the end-to-end process of the MTN Education Policy
• Responsible for administration of the e-learning platform
• Develop periodic reports, provide insights and track impact of training / leadership interventions across the organization
• Manage relationships with all applicable stakeholders, both internal and external

Experience & Training

• First degree in any related discipline

Experience:

• 3 – 7 years of experience in an area of specialisation
• Experience working in a medium organization
• Membership of a recognized HR Professional Body (CIPM, CIPD, SHRM, HRCI, ATD, etc.)

Minimum qualification:

• BA, BArch, BEd, BEng, BSc or HND

Job Condition
Additional Details:

• Standard MTNN working conditions.
• Open plan office.
• Field work: < 40% of total work hours

Application Closing Date
16th March 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Please apply online and attach your CV. Please note that you must attach your CV for the application to be complete.

Job Title: Coordinator – Transmission (Supervisory)

Location: Abuja
Employment status: Permanent
Department: Network Core and Transmision

Job Descriptions

• Plan, coordinate and manage the roll out of transmission infrastructure excluding BTS, within an assigned region
• Ensure  E2E TX  is delivered for services planned for the month
• Identify and eliminate TX bottleneck in projects
• Oversee and coordinate all technical activities of all OEMs and ensure MTNN quality is standard is not compromised.
• Drive prompt capitalization of projects
• Manage change process and communicate progress of the projects to relevant project stakeholder
• Develop and maintain a detailed project schedule and provide project support for all  projects
• Maintain effective working relationship with internal and external suppliers

Job Condition  
Additional Details:

• Normal MTNN working conditions
• May be required to work extended hours

Experience & Training
Education:

• First Degree or equivalent in Electrical / Electronics Engineering

Experience:

• Minimum of 3-7years within a telecoms environment with experience in:
• Microwave systems installation
• Fibre optic transmission
• Experience in Managing TX rollout in a telecommunication environment
• Experience in Project Management
• Network Transmission systems

Training:

• Equipment Specific Courses (Multiplexers and Compression devices)
• Advanced Microwave radio
• Climbing courses

Minimum Qualification

• BA, BEng, BTech or HND

Application Closing Date
16th March, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Please apply online and attach your CV
• Please note that you must attach your CV for the application to be complete.

Job Title: Regional Sales Manager

Locations: Lagos & Ibadan – Oyo

Job Description

• To develop and drive the Regional & SME Account sales strategy in the regions to ensure return on investments, profitability and customer satisfaction
• Support the Shareholder return strategy by developing and implementing Enterprise Solutions Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
• Set monthly and quarterly targets for regional sales, agreed with Senior Manager Regional & SME.
• Serve the Division’s internal customers and provide solutions to improve the customer experience
• Drive an increase in MTNN’s Net Promoter Score.
• Manage all resources assigned to regional sales efficiently, profitably meeting the agreed needs of all customers and prospects.
• Supply relevant decision support and management information data to ensure that sales regional performance conform to expectations.

Experience & Training
Education:

• First Degree in any related discipline
• Master’s Degree in Business Administration will be an added advantage

Experience:
6 – 13 years experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing others
• Experience working in a medium to large organization
• Experience in the enterprise market and sales management in the telecommunications industry
• Experience in developing key accounts as well as sourcing new business opportunities

Training:

• Sales Management
• Project Management
• Business Development
• Leadership Management
• Entrepreneurship.

Job Condition
Additional Details:

• Normal MTNN working conditions
• May be required to work extended hours
• Please apply online and attach your CV
• Please note that you must attach your CV for the application to be complete.

Application Closing Date
16th March, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Coordinator, Project (Health) at MTN Nigeria