First Bank of Nigeria Recruitment Application Form 2019

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First Bank of Nigeria Recruitment Application Form 2019 : This is to inform you that First Bank of Nigeria Limited is currently recruiting suitably qualified candidates to fill the following positions listed below.

Are you looking for First bank of Nigeria recruitment form? If you want to apply for first bank recruitment, this post is what you are looking for.

In this post, you will find all information necessary to apply for First Bank of Nigeria recruitment form online. The First Bank of Nigeria Recruitment application form portal is currently accepting applications from suitably qualified candidates to apply for the vacant job positions as shown below. Explore.

The First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

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First Bank of Nigeria Recruitment Application Form 2019.

We are recruiting to fill the following vacant positions below:

Agent Channel Product Development Officer at First Bank of Nigeria Limited

Job Title: Agent Channel Product Development Officer

Job ID: 1900005N
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate

Job Objective

  • Product Expansion and Innovation

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Identify opportunities for product innovation and product enhancements
  • Liaise with internal stakeholders and/ or external research agencies on product development and management
  • Develop and maintain standard operating procedure manuals for all activities related to Product Development
  • Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
  • Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
  • Provides source data for product line communications by defining product marketing communication objectives
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy

Challenges:

  • N/A

Planning:

  • None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: N/A
  • Staff costs: N/A
  • Costs that you control: N/A
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Advertising

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Product Manager (Mobile Wallet, Individual Segment) at First Bank of Nigeria Limited

Job Title: Product Manager (Mobile Wallet, Individual Segment)

Ref Id: 1900005K
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the individual segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by individual customers
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage

Research, Analysis and Reporting:

  • Analyze customers, related channels, competition and market data.
  • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
  • Assess market competition by comparing the company’s product to competitors’ products.
  • Identify opportunities for product innovation and product enhancements.
  • Work with internal stakeholders and/ or external research agencies regarding product development and management

Product Planning and Management:

  • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
  • Develop pricing strategies and product policies.
  • Determine product packaging solutions.
  • Negotiate with support vendors

Product Marketing:

  • Support and manage product event campaigns to generate product awareness and demand.
  • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
  • Prepare and conduct product presentations; develop sales tools and sales training materials.
  • Provide inputs for marketing collateral development.
  • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers’ needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management

Expenditure Budget
Key financial/statistical measures of your organizational unit:

  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index

Qualifications/Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas.

Experience:

  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving.

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • collaboration.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Agent Channel Customer/Network Insights Officer at First Bank of Nigeria Limited

Job Title: Agent Channel Customer/Network Insights Officer

Job ID: 1900005M
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Description

  • Customer / Network Insights
  • Product Performance Management

Duties & Responsibilities

  • Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
  • Provide weekly business and periodic strategic reports to key stakeholders and executive management
  • Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
  • Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
  • Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
  • Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
  • Create and maintain statistically robust models to facilitate the business insights and requirement definition
  • Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
  • Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: N/A
  • Staff costs: N/A
  • Costs that you control: N/A
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing
  • Business modelling

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Team Lead, Agent Network Development at First Bank of Nigeria Limited

Job Title: Team Lead, Agent Network Development

Ref Id: 1900005H
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

  • Agent recruitment and engagement
  • Agent and Branch Training

Duties & Responsibilities

  • Execute agreed strategies for growing and sustaining a vibrant Agent network
  • Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
  • Maintain standard operating procedure manuals for all activities related to Agent Network Development
  • Monitor and respond to Competitor offerings and trends
  • Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
  • Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
  • Execute strategic marketing initiatives to drive network growth and visibility
  • Execute product promotion campaigns
  • Provide input to the design / production of Agent branding collateral and marketing merchandise
  • Facilitate communication management across the Agent Network

Expenditure Budget
Key financial/statistical measures of your organizational unit:

  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Qualifications/Requirements
Education:

  • B.Sc in relevant discipline
  • Additional Professional Certification is an added advantage.

Experience:

  • Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Product Manager, Mobile Wallet – FMCGS, Telcos & Govts at First Bank of Nigeria Limited

Job Title: Product Manager, Mobile Wallet – FMCGS, Telcos & Govts

Job ID: 1900005J
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate

Job Objective(s)

  • Conceptualize the value proposition, and strategic initiatives for adoption of Mobile and e-Wallets in the FMCGs, Telcos, and Government segment
  • Define the adoption and support processes, use cases and target market for Wallets
  • Coordinate short-term and long-term reviews; prepare ad-hoc reporting and analysis metrics and reporting for management and sales forecasts.
  • Work with relevant internal stakeholders to develop product requirements, definitions, process and roll-out products and services.
  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Assess and react to changes in the competitive landscape, staying on top of regulatory developments and competitor activities relating to the Mobile Payments and Financial Inclusion ecosystems.
  • Prepare documents for training, sales pitch and product FAQs.

Duties & Responsibilities

  • Drive the adoption of Wallets for payments, remittances and payment receipts by corporate organizations and ecosystems
  • Maintain professional and technical knowledge by staying in touch with relevant industries, service providers, and using them to the advantage of the product
  • Contribute to team efforts by accomplishing results as needed.
  • Develop product policy document, product characteristics, product implementation, deployment and training
  • Seek opportunities to propose solutions and improvements as related to product development and usage
  • Research, Analysis and Reporting:
    • Analyze customers, related channels, competition and market data.
    • Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
    • Assess market competition by comparing the company’s product to competitors’ products.
    • Identify opportunities for product innovation and product enhancements.
    • Work with internal stakeholders and/ or external research agencies regarding product development and management
  • Product Planning and Management:
    • Prepare product documents including Market Requirement Documents and product use cases to drive product activity.
    • Develop pricing strategies and product policies.
    • Determine product packaging solutions.
    • Negotiate with support vendors
  • Product Marketing:
    • Support and manage product event campaigns to generate product awareness and demand.
    • Support sales team (Retail Banking) and Regional Officers with the necessary product knowledge (proposals/RFPs/RFEs and technical expertise.
    • Prepare and conduct product presentations; develop sales tools and sales training materials.
    • Provide inputs for marketing collateral development.
    • Supply sales teams with latest research and marketing information.

Customer and End-User Support:

  • Manage product-related support, feedback and inquiries from users.
  • Determine customers’ needs and desires by specifying the research needed to obtain market information.
  • Continuously review industry trends and client feedback to anticipate future market
  • Use market feedback to inform product refinements and ongoing development and management

Challenges:

  • N/A

Planning:

  • None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff: 2 Permanent Staff
  • Staff costs:  N/A

Costs that you control:

  • Income that your team generates (if any): Transaction fees on all FIS and Mobile Money billable transactions
  • Fee Income: N/A
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators

  • Number of subscribers enrolled
  • Percentage of active subscribers
  • Transaction count, value and total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index
  • Firstmonie Customer Base Enhancement Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • MBA is an added advantage
  • Professional Certifications in cognate knowledge areas

Experience:

  • Minimum 4-6 years cognate experience in FCMG, Telecoms, Banking, Micro Finance, Mobile Money, Payments, and other relevant sectors

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial planning and strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Collaboration

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Agent Network Partnerships Manager at First Bank of Nigeria Limited

Job Title: Agent Network Partnerships Manager

Job ID: 1900005I
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Job Objective(s)

  • To deepen the coverage of the Agent Network
  • Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings

Duties & Responsibilities

  • Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
  • Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
  • Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
  • Create standard bespoke proposals for various business segments and partnership opportunities
  • Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships
  • Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance
  • Provide periodic reports on the performance of the Partnerships to key stakeholders and executive management
  • Provide input to the design of strategic marketing initiatives / awareness programmes to drive network growth and visibility

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Product life cycle management
  • Financial and planning strategy
  • Problem solving
  • Marketing

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Agent Network Project Manager at First Bank of Nigeria Limited

Job Title: Agent Network Project Manager

Job ID: 1900005G
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Organization: DMD Directorate

Job Objective(S)

  • Provide operational business support to the Agent Network

Duties & Responsibilities

  • Collaborate with SRF Heads to define and execute tactical strategies to drive business performance
  • Coordinate the documentation of business requirements for project implementation
  • Provide strategic reports and updates on ongoing projects to key stakeholders / Executives
  • Assess and react to changes in the competitive and regulatory landscape, relating to Financial Inclusion ecosystems
  • Develop and maintain standard operating procedure manuals for all activities related to Project Implementation
  • Maintain all Project Implementation artefacts
  • Work with all relevant teams (internal and external) to ensure prompt execution of agreed projects
  • Participate in related User review sessions, User Acceptance Tests, Deployment activities organized by the IT team/ eBusiness Solutions
  • Work with internal (within FIS and the bank) and external (Vendor, Consultant) stakeholders to drive change management activities related to implementation
  • Handle price negotiation activities related to product acquisitions, vendor engagement, project deployments
  • Vendor management (Consultants)
  • Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks

Challenges:

  • N/A

Planning:

  • None

Expenditure Budget:

  • Key financial/statistical measures of your organizational unit
  • Number of staff:
  • Staff costs:
  • Costs that you control:
  • Income that your team generates (if any): Transaction fees from billable transactions
  • Fee Income: Transaction fees from billable transactions
  • Net Interest Income: N/A
  • Other Income: N/A

Key Performance Indicators:

  • Agent Network Base
  • Percentage of active Agents
  • Transaction volumes (count), and Total net revenue (Group & Business Unit)
  • Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

  • B Sc. in relevant discipline
  • Additional Professional Certification is an added advantage

Experience:

  • Minimum of 7 years cognate experience (Financial Services/Payments/Project Management/Operations/Business Development)

Key Competency Requirements:
Knowledge:

  • Customer Relationship Management
  • Relevant Regulatory Policies/ Guidelines
  • Project Management
  • Industry Knowledge – global trends of mobile payments and financial inclusion
  • Product strategy, development and management
  • People Management
  • Financial and planning strategy
  • Problem solving

Skill/Competencies:

  • Business / Product Development
  • Channel Management
  • Client Industry Knowledge
  • Data Gathering and Analysis
  • Numerate / Analytical Skill
  • Computing (MS Suites)
  • Presentation/ Negotiation Skills
  • Planning and organizing
  • Communication Skill (Written and Spoken)
  • Technical skill
  • Stakeholder engagement/ management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Team Lead, CRM Administration at First Bank of Nigeria Limited

Job Title: Team Lead, CRM Administration

Job ID: 1900005O
Location: Lagos
Organization: Managing Director
Schedule: Regular
Job Type: Full-time
Grade Range – From : Banking Officer  Grade Range – To : Assistant Manager

Duties and Responsibilities
Project and Stakeholders Management:

  • Leads the entire CRM Team in project deployment, system support, user administration, training and campaign management.
  • Leads the team in the formulation of CRM strategies and programs and ensures that they stay aligned with the business’s overall objectives.
  • Coordination of collaborative CRM activities with other teams and departments in the Bank.
  • Identify continual improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
  • Engage BPM & business on implementation of sales target monitoring and ensuring correctness of information.

Application Support:

  • Work with end users, vendors and service providers as the liaison with the IT team.
  • Identify and help design CRM-related report requirements and list views.
  • Support workflow rules and business processes.
  • Work with internal and external resources to ensure the CRM environment is configured and adjusted correctly.
  • Serve as the liaison between the sales and technical teams in executing the banks CRM strategy.
  • Work with both the end users and the technical team to identify and assist in resolving system issues and provide technical support, troubleshooting software issues, as requested.
  • Maintain business and process configurations on CRM solution
  • Develop and maintain indices required to measure health status of the CRM solution

Help Desk Support:

  • Support by troubleshooting and solving user or system issues and respond in a timely fashion
  • Analyze potential issues and communicate to assess needs and determine solutions for end users.
  • Supervise support offered to stakeholders and business units using the solution
  • Work closely with business leaders to analyze business requirements and communicate to developers regarding configuration and customization solutions that meet delivery and project goals and expectations.
  • Assist in development and support personnel in resolving system issues, creating business solutions to meet requirements.
  • Keep a monthly statistics report and monitor usage to determine business solutions for business recognized needs.

Training:

  • Develop and maintain CRM Training Program for staff.
  • Instruct new users on the application and train existing users on best practices & new functionality.
  • Develop and maintain training materials and user documentation.
  • Liaising with First Academy to deliver training programs.

Qualifications
Education:

  • B. Sc. in Computer science, IT or other relevant discipline

Experience:

  • Experience in marketing/ sales administration or customer relationship/customer experience management roles

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


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