MTN Nigeria Recruitment Application Form 2024/2025 careers.mtnonline.com : MTN Nigeria, a leader in telecommunications in Nigeria and a part of a diverse community in Africa is recruiting suitably qualified candidates to fill the following positions listed below.

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Table of Contents

MTN Nigeria Recruitment Application Form 2024/2025 careers.mtnonline.com

We are recruiting to fill the vacant positions below:

Analyst, CVM Analysis & Insights (Supervisory) at MTN Nigeria

Job Title: Analyst, CVM Analysis & Insights (Supervisory)

Location: Lagos
Employment status: Permanent

Job Description

Responsible for generating customer insights from in depth data analysis that will create strong knowledge base for BTL campaign strategies and customer engagements, identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities.
Develop and utilize data collection instruments and methods for the evaluation and quality control of research or operational data
Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports and provide intelligence that supports decision-making
Coordinate data requests with respect to pre and post return on investment data extraction, data sample for analytics, and other ad-hoc requirements.
Maintain computerized collection and track relevant data and appropriate records of research methods and results.
Utilize specified statistical software to analyze and interpret research data, as appropriate to the individual position.
Extract qualifying data, based on defined campaigns and according to the approved campaign road map as well as manage and update engine room tools.
Provide support to campaign segmentation analyst as required.
Contribute and participate in campaign idea generation meetings and cross functional Customer Lifecycle Management meeting as required.
Leverage the enterprise data warehouse and other data sources for insight generation to aid decision making and base optimization activities.
Analyze the customer base to identify segments that have revenue upliftment opportunity or who are a churn risk that require an intervention
Carry out post campaign evaluations and propose recommendations to the business based on campaign performance and backed up with industry experience to ensure that the set objective is achieved to drive campaign uptake and improve campaign success rate.
Extract, analyse and interpret data to generate insight to aid marketing strategy and product development and implementation
Works with campaign management team to understand customer needs and develop proactive and innovative data driven solutions and campaigns
Analyze micro-profiles of all market segments, design models using customer profile attributes, and develop multiple scenarios to illustrate behaviour patterns in creating, targeting and positioning campaign strategies
Conduct analyses with focus on experimental design, assessment, execution, and measurement of current marketing programmes
Evaluate proposed marketing programmes and conduct behavioural, data mining, customer segmentation, predictive modeling, performance management, and other relevant statistical analyses related to proposed and current marketing programmes
Work with the campaign management team to build and maintain a regular cadence of inbound and outbound campaigns collaborating with internal marketing and external agencies where needed
Summarize analytic findings and integrate with non-traditional data sources when appropriate, to enhance campaign development initiatives
Develop and use all relevant metrics and measures to continually monitor inactivity and revenue generating base and take appropriate actions to ensure consistent usage and reduce inactivity
Conduct analysis and present findings leading to improved customer identification, attraction and retention techniques and methodologies.
Perform Customer Lifecycle Management data analysis and requests.
Demonstrate broad understanding of Big Data end-to-end ecosystem and dependencies to identify trends in customer dynamics
Interface with financial analysts and business units to understand their data requirements and reporting needs
Liaise with product management managers to understand the data needed to support and monitor product performance
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition

Normal MTNN working conditions
May be required to work extended hours
Open plan office

Requirements, Experience & Training
Education:

First degree in Mathematics, Computer Science, Engineering or other related marketing or Social Science discipline
Fluent in English

Experience:

3-7 years’ experience; with experience working with others
Experience working in a medium organization
Working knowledge of data mining/ analysis using statistical analytical system(SAS) & SQL, problem solving and reporting/presentation
Good understanding of customer data analysis, propensity modelling and segmentation techniques; excellent understanding of data manipulation, data visualization and interrogation techniques.
Good knowledge of statistical modeling techniques and algorithms.

Minimum qualification

BSc, HND or B.Ed.

Application Closing Date
29th October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Specialist, Core Products Fulfillment (Supervisory) at MTN Nigeria

Job Title: Specialist, Core Products Fulfillment (Supervisory)

Location: Nigeria

Job Description

Coordinate and monitor the flow of the SIM card ordering quality control process whilst ensuring compliance with Electrical, Graphical, OTA profiles.
Liaise with demand planning to identify stock levels and initiate replenishment materials reorder as required.
Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials.
Ensure constant availability of product (SIM Cards) to the market to prevent stock-out all year round
Ensure strict compliance with relevant regulatory requirements
Prepare customer Order related monitoring and analytical reports
Process and provides PO for Input Files generation
Generate Input Files using the provided PO numbers for each supplier
Send Input Files to suppliers according to designated PO numbers
Generate and send encrypted Response files to IS provisioning team
Monitor the delivery dates and ensures there are corrective interventions when the need arise
Advise IS with a list of SIM provisioning priority list based on the delivery schedule
Raise internal requisition (and signed off) to the Central warehouse for collection of Sanity test SIM cards
Coordinate and monitor the flow of the QC process to ensure compliance and escalation when necessary
Drive the completion of the Sanity report and provides same to the Business to support the approval process for distribution of products
Advise the SCM team on the success of the test and advise on SIM stock dispatch to trade
Review and analyse customer order related reports in order to identify issues
Support Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
Support the On-demand model where orders are called forward based on monthly demand
Ensure that ordering costs for SIMS cards and devices are minimized
Coordinate data gathering and exchange between order Management and Freight Clearance.
Support the Manager in development and maintenance of unit’s periodic report.
Develop strategies on stationery distribution, optimize utilization per division and monitor year on year cost variation.
Periodically review all outstanding order liabilities including insurance, authorize premium payment and liaise with user department for further provision if required.
Serve the Division’s internal customers and provide solutions to improve the customer experience.
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Engage the Supplier on the remedial action for failings in the sanity test report on products
Connect with the planning team of Supply Chain Management (SCM) to clarify the quantity and type of SIM to procure based on an already developed and approved SIM type.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Maintain effective working relationships with internal and external suppliers.
Collaborate with internal stakeholders on when deciding on the types of devices/SIMSs to procure for the Business
Liaise with the SIM supplier to communicate the new SIM profile (Electrical, Graphical, OTA profiles)
Act as the go-between the Supplier and internal stakeholders on changes to be made on the SIM profile/Device profiles etc
Continually seek self-professional development to sharpen skills and capabilities
Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Condition

Normal MTNN working conditions
May be required to work extended hours.

Requirements, Experience & Training
Experience:

3-7 years’ experience in an area of specialization.
Experience working in a medium to large organization
Knowledge of Telecoms SIM and devices supply chain operations
Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
Understanding of process for booking, tracking and monitoring of orders

Training:

Customer Relationship Management
Project Management Training/Experience
Advanced Excel Skills.

Minimum qualification

BSc or HND.

Application Closing Date
27th October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Senior Manager, Enterprise Project Implementation at MTN Nigeria

Job Title: Senior Manager, Enterprise Project Implementation

Location: Lagos
Employement Status: Permanent

Job Description

Responsible for strategic project management, which covers the broad spectrum of operational infrastructure, asset digitalization, workplace delivery, operational ambience management, real-time asset monitoring and high-impact cross-functional projects.
Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business scorecard. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Drive cost reduction; improve speed to market and quality in driving the execution of business projects.
Creation of a single view of ALL projects including their benefits, risk management, progress and resourcing.
Develop/build the capability, governance and processes needed to prioritise, resource and track all related projects.
Establish a gating methodology in the execution of all projects to ensure that projects are delivered on time, cost-effectively and meet MTN’s quality standards, and
Embed cross-functional collaboration and coordination in all projects, particularly within networks, commercial, technology, etc.
Define project scope, schedule, cost, resources, quality, and deliverables for facility-related high-impact projects across the enterprise in collaboration with internal clients and management.
Develop comprehensive understanding of project strategy and commitments including financial goals, scheduling, logistics, and inspections
Direct and manage project development from start to finish identifying project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Establish project priorities and goals for project performance including budget and schedule limitations and oversee projections for timely achievement of milestone.
Serve MTNN’s customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Work with the appropriate units to pre-evaluate risks on new project. Put plans in place to mitigate risks associated with Health and Safety etc.
Build, develop, and grow any business relationships vital to the success of the project.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
Review the performance of individual team members and complete appraisals in accordance with MTN’s employee performance procedures and time schedules.

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Requirements, Experience & Training
Education:

A First Degree in a related field
Professional Certification in Project Management desirable

Experience:

9-17 years’ work experience which includes:
- Manager track record of 5 years or more
- Worked across diverse cultures and geographies advantageous, including prior local market experience
- Minimum 5 years’ experience in project/program management including tracking and planning projects
- Knowledge of wireless telecommunication market and infrastructure an advantage
- Proven intermediate experience using tools such as MS Project, Excel, Powerpoint, Visio, Project Portfolio Management tool
- Proven ability to drive collaboration across multiple business areas and drive for results in order to achieve business objectives
- Good Financial knowledge, ability to define/track project/program financials such as Budget, Margin, Invoicing, Revenue recognition.

Training:

Project Management methodologies
Business Continuity and Contingency Planning.

Minimum qualification:
B.Sc, BTech or HND.

Application Closing Date
22nd October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Engineer, Customer Service (Supervisory) at MTN Nigeria

We are recruiting to fill the vacant position below:

Job Title: Engineer, Customer Service (Supervisory)

Location: Cross River

Job Description

To deliver quality support services to all customers using MTN ENS voice, internet or leased line solutions.
Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, Wimax), MUX (DXX), MDF, Cabinets, modem and CPE issues; including VSAT.
Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network.
Ensure MDNS work (Planning, Implementation, Operations) is carried out as scheduled and all faults are rectified promptly within contracted SLA; including VSAT.
Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA).
Monitor and ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification.
Ensure all planned network expansions take place on schedule, Transmission, MDF work to ensure customer satisfaction.
Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises.
Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers.
Track and ensure all security and network integrity documentation is completed and adhered to.
Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
Monitor suppliers to ensure results are delivered in line with contractual and commercial commitments to maximize business benefits
Provide technical supervision of contractors working on ENS network infrastructure to ensure they comply with appropriate SORs, specifications, controls and standard, deliver results of an acceptable quality, protect enterprise network services (ENS) and MTN services and deliver value for money
Organize and check the completeness and quality and sign off site survey reports
Plan, organize and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
Manage and prioritize the allocation of trouble tickets to meet performance targets
Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
Recognize, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
Analyze and report on network faults, root causes and performance
Ensure service restoration, where practicable, before repair to comply with service availability targets.
Ensure that team completes all relevant documentation, utilizing available ENS systems, to capture/update network and customer records, provide technical reports and details to support fault analysis and management reporting
Provide support for operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development.
Maintain the ENS Risk Register for the Region
Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
Ensure staff are properly informed and competent to carry out assigned tasks quickly safely by providing the necessary training, tools and testers, etc to carry out duties efficiently and effectively and aware of and comply with company values and policies
Assess and report on staff performance, build on strengths and take action to progress areas where further development is required
Liaise with Senior Manager, Unit Mangers, HQ/Regional team leads and all other regional staff as necessary to progress work.

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Experience & Training
Education:

First Degree in Engineering or related discipline
IT Certification

Experience:

3-7 years’ work experience which include:
Experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
Experience or participation in the design of systems architecture and network systems

Training:

Time Management
Report Writing
Microsoft Office Suite

Minimum qualification:

BEng, BSc, BTech or HND

Application Closing Date
22nd October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Regional Coordinator, Network Enterprise Services at MTN Nigeria

Job Title: Regional Coordinator, Network Enterprise Services-Enugu (Supervisory)

Location: Enugu

Job Description

To manage a team of customer service engineers responsible for the operations and performance of Enterprise Solutions products and services.
Effective cost control – Reduction on compensation payout for customers
Integrate network communication architectures, topologies, hardware, and protocols into existing MTN network for Enterprise Solutions clients.
Provide 2nd line Support at MDNS customer end on various TX media (Microwave, fiber, copper, WiMAX), Multiplexers, MDF, Cabinets, modem and CPE issues.
Perform Implementation and support of FWA network integration of Customer Edge devices to the FWA Pre WIMAX and the imminent WIMAX network
Produce routine maintenance schedules and ensure they are executed to protect MTN and ensuring the integrity of MTN Nigeria’s assets.
Ensure that all planned network expansions take place on schedule, complete Transmission, MDF work to ensure customer satisfaction
Perform high level support functions on all MTN MDNS transmission equipment at MTN Sites, Switching Centers, RDLU’s and Customer premises.
Maintain a comprehensive set of records and configuration database of all transmission links, fixed & data lines and spares for MDNS/leased line customers
Ensure all security and network integrity documentation is completed and adhered to.
Ensure MDNS work (Planning, Implementation, Operations) is carried out as needed and scheduled. React to emergency faults and ensure that all faults are rectified promptly within contracted SLA and targeted time scales; including VSAT
Prepare and compile operations report on the MDNS network in light of the Service Level Agreement (SLA)
Act as Regional point of contact for MTN Enterprise Solution Planning, Implementation and support teams; providing accurate end to end analysis; working with MTN HQ support teams.
Ensure Implementation and maintenance work undertaken by MDNS/fixed network contractors meets MTN Nigeria’s specification and standards
Administer accurate data within the current Engineering Database, i.e. accurate tracking of job orders placed with vendors and any changes thereof, co-ordination of the acceptance testing of all delivered links and related equipment: including Microwave, fiber and copper.
Effective Management of Human Capital

Job Condition

Normal MTNN working conditions
May be required to work extended hours

Experience & Training
Education:

First Degree in Engineering or related discipline
IT certification

Experience:

3-7 years’ experience in telecommunications engineering and installation.
Proven experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
Experience in appreciation of and/or participation in the design of systems architecture and network systems
Producing network performance, technical and other reports and documentation
Maintain accurate, up-to-date records and logs.
Ability to handle multi-tasking and progress a number of different issues simultaneously
Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
Identify learning opportunities for self and colleagues
Readily shares skills and knowledge with colleagues
Commitment to quality and continuous improvement
Good self management and time management
Able to work with limited supervision, using initiative and resourcefulness to identify and resolve issues
Organise work to meet priorities as well as achieve regular commitments on time
Numerical/data analysis skills
Clear and accurate communications skills
People management and team working skills

Training:

Time Management
Report Writing
Microsoft Office Suite

Minimum qualification:

BSc, BTech, HND or BEng

Application Closing Date
22nd October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Senior Manager, IP Planning at MTN Nigeria

Job Title: Senior Manager, IP Planning

Location: Nigeria
Division: Network Group

Job Descriptions

To oversee the design, planning and optimization of the IP transport & MPBN networks as well as the development of innovative and efficient network solutions to support the overall business objectives.
Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Serve MTNN’s internal customers and provide solutions to improve the customer experience.
Drive an increase in MTNN’s Net Promoter Score
Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
Partner with MTNN’s Ecosystem Partners to deliver business value.
Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
Distil and translate MTNN’s Business plan and subscriber growth assumptions into requirements for the Mobile Broadband Network and IP transport network
Drive the design and plan for cost efficient/least cost IP transport & MPBN networks to support MTNN rollout with a 5+ year time horizon taking into cognizance the rapid spate of technology developments.
Plan and monitor the IP Planning budget in line with business plan and departmental goals and targets
Develop strategies to ensure efficient IP transport & MPBN utilization & occupancy and ensure secure access to the MTNN network
Ensure the performance of MTNN’s IP Planning network in line with defined KPA/KPI’s
Maintain an awareness of the latest technological and industry developments
Oversee the development and management of MTNN IP addressing plan
Act as subject matter expert regarding E2E IP transport networks & MPBN design and capacity planning
Monitor international trends and business best practice in relation to specific network solution or technology.
Direct delivery of future proof solutions in the MTNN IP transport & MPBN networks to guarantee deliverables are met according to customer requirements both internal and external.
Direct the activities for architectural service design and efficient delivery of Mobile Broadband platforms (GGSN/PGW, SGSN/MME, etc.), IP transport nodes (Switches, routers, firewalls etc.) and Network security solutions
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Coach and train IP Planning team to ensure understanding of the

Job Condition:

Normal MTNN working conditions

Experience & Training
Education:

First degree in Electrical/Electronic or Communications Engineering or Equivalent

Experience:

9-17 years’ experience – which includes:
Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
Worked across diverse cultures and geographies advantageous
Experience in – IP transport & MPBN networks
Experience in contract negotiation with vendors and suppliers
Experience in multi-vendor network operations
Experience in forecasting long term network growth and providing input to company business plan
Experience in CAPEX and OPEX budget preparation

Training: