MediangrMediangr
  • Advert Rates (Advertise on Mediangr)
  • Articles
    • Blogging Guide & Info
    • Lifestyle
    • Make Money Online
    • Student Loans
  • Download Past Questions & Answers (PDFs)
  • General News
    • Business
    • Metro
    • Naija News
    • Politics
    • Sports
    • Technology
  • Job Vacancies & Recruitment Forms
    • Banking Jobs
    • Driving Jobs
    • Finance / Accounting / Audit
    • Govt. Recruitment
    • Graduate Jobs
    • ICT / Telecommunication Jobs
    • Internships
    • Jobs in Nigeria
    • Medical
    • Military Jobs
    • NGO Jobs
    • Oil & Gas Jobs
    • Salary Structures
    • Shortlist
    • Teaching Jobs
  • Npower News
  • Salary Structures
  • Scholarship Opportunities
  • School News and Updates
    • Education
    • JAMB News
    • NYSC News
    • Call For Applications
    • Contests & Competition
    • Entrepreneurship
    • Fellowship
    • Masters Scholarships
    • PhD Scholarships
    • Research
    • School News
    • Short Courses & Training
    • Study Abroad
    • Undergraduate Scholarships
  • More information
  • About us
  • Advertising on Mediangr
  • Contact us
  • GDPR Privacy Policy
  • Newsletter
  • Privacy Policy
  • Sitemap
Facebook Twitter Instagram Pinterest LinkedIn Telegram
Tuesday, August 16 2022
  • About us
  • Advertising on Mediangr
  • Contact us
  • Privacy Policy
  • Sitemap
Facebook Twitter Instagram Pinterest LinkedIn Telegram
MediangrMediangr
  • How-to Guides
  • Jobs
  • News
  • NOUN
  • Study Abroad
  • School News
MediangrMediangr

How to Lodge Complaints to CBN Over Banks Unfair Practices

By James KaseJune 5, 2020No Comments Hot Nigerian Jobs
Facebook Twitter WhatsApp LinkedIn Email Telegram
Share
WhatsApp Facebook Twitter LinkedIn Telegram Pinterest Email

How to Lodge Complaints to CBN Over Banks Unfair Practices: The Central Bank of Nigeria (CBN) has provided information on how Nigerians can lodge complaints against their banks whenever they have issues regarding financial transactions.

Searching for where to report a bank for unfair practices to CBN? Do you want to get CBN Complaint email or twitter handle for reports of unsatisfied business with any Nigerian Banks? If then, this article will provide you with all information necessary.

RELATED: How to Report Nigerian Banks to CBN for Unnecessary Deduction & Others

Contents

  • 1 Lodge Complaints to CBN Over Banks Unfair Practices.
  • 2 How to Lodge Complaints to CBN Over Banks Unfair Practices.
    • 2.1 How to lodge complaints to CBN on card related issues.
    • 2.2 How to report your banks to CBN on excess charges issues.
    • 2.3 How to report account management issues to CBN.
    • 2.4 How to make it easy for CBN to intervene and resolve the issues.
    • 2.5 Alternative Step
  • 3 Conclusion – How to report your bank when displeased.

Lodge Complaints to CBN Over Banks Unfair Practices.

Bank transactions generally happen smoothly and with no issues, however there are times when the bank fails in its service to you, or there is some kind of issue which you need sorted. Due to the nature of the service the bank provides to you – dealing with your money, when things go wrong, it can indeed be an extremely frustrating and stressful time.

Most banks have in place robust customer complaint/handling systems in place, and there is a structure in place for customers to channel any grievances, however most bank customers are not aware of this. That is why we have written this post, to briefly lay out the steps customers should follow when they want to make complaints about banks (or indeed any other financial institution).

Some of the issues bank customers face are unfair or unexplained charges, poor customer service by bank staff, unauthorized transactions on customer accounts through bank transfers or ATM withdrawals etc.

Bank transactions generally happen smoothly and with no issues, however there are times when the bank fails in its service to you, or there is some kind of issue which you need sorted. Due to the nature of the service the bank provides to you – dealing with your money, when things go wrong, it can indeed be an extremely frustrating and stressful time.

Most banks have in place robust customer complaint/handling systems in place, and there is a structure in place for customers to channel any grievances, however most bank customers are not aware of this. That is why we have written this post, to briefly lay out the steps customers should follow when they want to make complaints about banks (or indeed any other financial institution).

Some of the issues bank customers face are unfair or unexplained charges, poor customer service by bank staff, unauthorized transactions on customer accounts through bank transfers or ATM withdrawals etc.

How to Lodge Complaints to CBN Over Banks Unfair Practices.

In a thread of thread posted on Twitter via its official Twitter handle, @cenbank, the apex bank provided tips on how to lodge complaints against the banks on various banking errors such as debit card related and funds transfer issues, excess charges, etc.

How to lodge complaints to CBN on card related issues.

The CBN advises banks’ customers to wait for “72 hours for resolution after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226.”

How to report your banks to CBN on excess charges issues.

For banks’ customers who have excess charges issues, the CBN advised that they “allow 30 days for resolution, after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226”.

How to report account management issues to CBN.

The CBN advises banks customers with account management issues to “allow 14 days for resolution, after which you can contact the CBN by sending an email to cpd@cbn.gov.ng, contactcbn@cbn.gov.ng or call +234 7002255226”.

How to make it easy for CBN to intervene and resolve the issues.

To enable the CBN to do follow up, banks customers are advised to “insist on getting the Consumer Complaint Management System (CCMS) tracking number” from their banks after lodging a complaint”.

Alternative Step

You should also note, as an aside that the Federal Competition and Consumer Protection Commission is an available outlet for you to air your grievances. They may be able to assist you in putting pressure on the bank to resolve the complaint.

However, please note that as banks and other financial institutions are regulated by the CBN, the CBN is the only body with the responsibility for reviewing complaints from those institutions, and so any complaints should be channeled there.

Conclusion – How to report your bank when displeased.

Thank you for reading this post, if you have found it useful please share with your network using one of the share buttons below. If you have any suggestions or feedback, please leave a comment below.

Share. Facebook Twitter WhatsApp Telegram Pinterest LinkedIn Email

Related Posts

recruitment psc gov ng Nigeria Police Recruitment Portal

NPF Recruitment General Requirements & Eligibility 2022

August 16, 20220
recruitment psc gov ng Nigeria Police Recruitment Portal

recruitment.psc.gov.ng – Police Registration & Login Portal 2022

August 16, 20220
seplat petroleum development company spdc internship programme

Seplat Energy Internship Scheme 2022 & How to Apply

August 14, 20220
TotalEnergies OneTech Graduate Program 2022

TotalEnergies OneTech Graduate Program 2022

August 14, 20220
Polaris Bank

Polaris Bank Graduate Trainee Program 2022

August 4, 20220
Shell Petroleum Development Company SPDC

Shell Petroleum Development Company (SPDC) Graduate Programme 2022

July 27, 20220

Leave A Reply Cancel Reply

Editors Picks

Nigerian Defense Academy NDA Logo

NDA Application Form 2022/2023 – 74th Regular Course Admission

April 2, 2022
Buhari Young Farmers Network NALDA Recruitment

Buhari Young Farmers Network Recruitment 2021 – NALDA Recruitment

January 5, 2021
CBN COVID Support Loan application

NIRSAL CBN Covid-19 Loan Portal – https://nmfb.com.ng/covid-19-support

January 4, 2022
Buhari Young Farmers Network NALDA Recruitment

Buhari Young Farmers Network Registration 2020 Form [UPDATE]

June 22, 2020

Recent Posts

recruitment psc gov ng Nigeria Police Recruitment Portal

NPF Recruitment General Requirements & Eligibility 2022

recruitment.psc.gov.ng – Police Registration & Login Portal 2022

Seplat Energy Internship Scheme 2022 & How to Apply

TotalEnergies OneTech Graduate Program 2022

College of Education Darazo Admission Form 2022/2023

Mediangr.com.ng is a digital newspaper to read latest news in Nigeria, latest Nigeria headlines and breaking Naija news update 24/7.

Facebook Twitter Instagram Pinterest LinkedIn Telegram
Services
  • Banking Jobs
  • Driving Jobs
  • Govt. Recruitment
  • Graduate Jobs
  • Internships
  • Military Jobs
  • NGO Jobs
  • Teaching Jobs
  • Oil & Gas Jobs
Coverage
  • Education
  • Call For Applications
  • Competition
  • Entrepreneurship
  • Fellowship
  • Masters
  • PhD Scholarships
  • Undergraduate

Subscribe to Updates

Get the latest creative news from Mediangr Digital Newspaper straight to your inbox.

© 2022 Mediangr Digital Newspaper. Designed by HE-Reigns Computers.
  • About us
  • Advertising on Mediangr
  • Contact us
  • Privacy Policy
  • Sitemap

Type above and press Enter to search. Press Esc to cancel.