9mobile Nigeria Recruitment Application Form 2020/2021 & How to Apply

9mobile Nigeria Recruitment Application Form 2020/2021 & How to Apply : This is to inform you that 9mobile (Formerly Etisalat Nigeria) is recruiting suitably qualified candidates to fill the following positions listed below.



9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.

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9mobile Nigeria Recruitment Application Form 2020/2021.

We are recruiting to fill the following positions below:

Head, HR Planning and Organizational Development at 9mobile

Job Title: Head, HR Planning and Organizational Development

Job: IRC3561
Location: Lagos

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Job Summary

  • Develop the annual HR plan & monitor HR’s short to medium term performance KPIs in line with business priorities.
  • Design & update of the organization structure oversee Manning Analysis & annual headcount planning to guide recruitment activities.

Principal Functions
Strategic:


  • Provide guidance and consultation to key stakeholders on all matters related to workforce planning
  • Partner closely with finance on all matters related to headcount management and reporting.
  • Continue to mature workforce plans beyond headcount management to build a holistic view of current and future talent needs
  • Partner with key stakeholders within and outside of HR to use workforce data to support business initiatives
  • Oversee the development and implementation of the performance management strategy & framework and ensure regular updates in line with business needs
  • Ensure adherence to the annual performance cycle
  • Collaborates with executive leadership across the company (business, HR, Finance, etc.) in shaping labor strategies,workforce location strategies and budget-aligned workforce plans
  • Plan and implement initiatives to improve organizational effectiveness i.e. culture, teamwork, employer brand
  • Delivers data-driven insights and strategic workforce recommendations; Identifies research, tools, and analysis required to achieve workforce objectives.
  • Monitor and ensure talent attrition is at a minimum.
  • Plan and implement a robust Employer Branding framework.
  • Keeping the CHRO abreast with internal movements i.e. secondments, job rotations, acting roles
  • Continue to build our HR reporting and analytics capability:
  • Partner with IT to ensure timely,seamless access to HR data
  • Ensure appropriate tools to provide HR reporting dashboards and customized analytics
  • Ensure timely publication of keyreports, dashboards, and responses to ad-hoc data requests

Others:

  • Provide leadership & guidance to team members; manage direct reports performance towards achievement of overall team objectives
  • Monitor & report unit’s budgetary& expenditure needs/ activities.
  • Prepare & submit periodic management reports on unit’s activities.
  • Carry out other tasks as instructed by CHRO.

Requirements
Educational Requirements:

  • HND / B.Sc. from a recognised institution.
  • Postgraduate degree/MBA/CIPD/SHRM/CIPMis desirable

Experience, Skills & Competencies:


  • Minimum of eight (8) years corporate experience with six (6)) years in HR and two (2) years at managerial level.

Required Capabilities
Knowledge / Skills / Behaviours:

  • Excellent interpersonal and consulting skills-ability to assess needs, collaborate and deliver practical solutions that drive results
  • Belief in data as a valuable driver indecision-making and able to tell stories with data that resonate with clients
  • Demonstrated track record of taking initiative, working in a fast-paced federated environment and handling multiple and changing priorities
  • Creative thinker with an inquisitive disposition
  • Highly organized, attention to detail and excellent follow-through required
  • Able to use sound business judgment and prioritize effectively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

9mobile Nigeria Recruitment Experience Centre Manager

Job Title: Experience Centre Manager

Location: Oshogbo, Osun

Job Summary

  • To ensure the functionality and effective operation of the Experience Centre in the delivery of the set sales, service and customer experience objectives

Principal Functions
Task Complexity:

  • Ensure the effective management and functionality of the environment of the Experience Centre.
  • Ensure that the features of the Experience Centre, branded fixtures, digital signage, IT infrastructure, Power generators and other support infrastructure are continually in an optimal functional state to support a pleasant ambiance for the customers. And liaise with the appropriate support department in resolving maintenance issues.
  • Ensure maintenance of look and feel of the Experience Centre with the look and feel in a continually pristine condition that presents a high quality portrayal of the 9mobile Brand, and liaise with shop rollout team to resolve all snags in fit-out elements.
  • Conduct forecasting and performance of demand planning for optimal product availability, and liaises with supply chain and logistics to ensure optimal stock level is maintained.
  • Ensure optimum service and sales levels so that each customer receives excellent sales and customer service experience and solutions.
  • Create and develop a client base by ensuring customer data capture at point of sale and follow up accordingly.
  • Ensure compliance with merchandising guidelines stipulated by Retail marketing; also ensuring merchandising translates into sales.
  • Ensure optimal visibility for products and promos within the Experience Centre
  • Ensure adherence to health safety and environment standards in the Experience Centre
  • Oversee administrative duties within the Experience Centre.

Experience Centre  Performance Management, Monitor and achieve set targets:

  • Ensure sales target adherence
  • Allocate targets to Retail Advisors and monitor performance
  • Monitor targets and advise on tactical plans to facilitate target achievement.
  • Monitor Experience Centre profitability and ensure achievement of set EBITDA targets.
  • Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision making purposes.
  • Advise on local marketing initiatives to drive footfall to the Experience Centre
  • Build and continually update database of High Value and SME Customers of the Experience Centre
  • Ensure prompt resolution of HV and SME queries and complaints within established SLAs
  • Carry out customer profiling and provide advisory inputs to the Retail Territory Manager
  • Organize and facilitate customer events
  • Build relationships with members of the community of the Experience Centre and identify opportunities to leverage visibility of the 9mobile brand and growth of 9mobile business

Supervisory/ Leadership/ Managerial Complexity:

  • Manage performance of direct reports(deputy centre manager and retail advisors) providing leadership and motivation.
  • Drive professionalism in sales and service delivery
  • Assign, monitor and coordinate work.
  • Identify obstacles to performance and devise an appropriate plan of action.
  • Provide technical, procedural and policy guidance.
  • Evaluate performance (conduct performance appraisals),
  • Provide career development for direct reports (counselling, coaching, identify KPAs, career planning, goal setting).
  • Liaise with HR to determine training needs and identify training courses for individuals and teams.
  • Transfer knowledge and skills
  • Recommend candidates for appointment as part of the recruitment process.
  • Maintain store headcount budget and ensure the store is fully staffed.
  • Ensure compliance with set policies processes and  procedures
  • Acts as key link for all communication between Territory Retail Manager and Experience Centre Team.
  • Encourage clear and open channels of internal communication.
  • Perform any other duties  assigned by management

Role Complexity:

  • Liaise with Supply Chain and logistics for optimal stock availability
  • Liaise with IT for optimal functionality of systems applications and connectivity
  • Liaise with Operations Support for facility maintenance
  • Liaise with Shop Rollout for maintenance of shop look and feel
  • Liaise with HR for people development needs

Educational Requirements

  • First degree or its equivalent in a relevant discipline.

Experience,Skills & Competencies:

  • Minimum of two (2) years relevant work experience in a retail sales or service environment (Service Industry Preferred)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

9mobile Nigeria Recruitment for Manager, Product & Marketing Partnerships

Job Title: Manager, Product & Marketing Partnerships

Job: IRC3554
Location: Lagos

Job Summary


  • Manage the acquisition, monetization and deployment of content for all EMTS digital media and Value Added Services (VAS).

Principal Functions
Tactical:

  • Keep abreast of global and local best practice as it relates to the development of concepts for all EMTS’s portal and VAS content. Content may be in form of plain text, links, database content, still images (illustrations, photographs, diagrams), animation, questionnaires, audio, video and interactive graphics.
  • Assist in the continuous review of the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • Assist in identifying required resources, personnel and funding to achieve the unit’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.

Operational:

  • Identify and target content partners and content for digital media services
  • Structure and negotiate content licensing deals for digital media services with content partners
  • Manage relationships with content partners
  • Identify ways to differentiate 9mobile products and services through the acquisition of content on a permanent or temporary exclusive basis
  • Ensure that content partner reporting is carried out on a timely basis and that content partners are paid in line with the agreed contractual terms
  • Ensure that partners deliver on their commitments to 9mobile as per contract terms on quality, quantity and timeliness.
  • Work with other digital media colleagues in product management and product marketing to ensure a thorough understanding of 9mobile’s digital media services in order to communicate the features and customer benefits of digital media services to content partners
  • Participate in vendor evaluation exercise for content providers.
  • Liaise and manage relationships with third party content providers and ensure adherence to all copyright and other relevant laws.
  • Ensure that content providers comply with agreed service levels especially as it relates to quality.
  • Assist in implementing the unit’s work programs and plans in line with agreed upon procedures and guidelines.
  • Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
  • Manage inter-functional relations to ensure synergy across the various departmental functions.
  • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives
  • Monitor and control the budgetary needs of the unit.
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Head, Digital Media.
  • Perform any other duties as assigned by Head, Digital Media

Educational Requirements


  • First degree or equivalent in a relevant discipline.
  • Postgraduate / Professional qualification in a related field will be an added advantage.

Experience, Skills & Competencies:

  • Six (6) to eight (8) years work experience, with at least three (3) years in a supervisory role. Experience in content/media marketing is required.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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